Return Policy

Effective Date: December 31, 2024

At Kikicosmeticnie, we are committed to providing our customers with high-quality products and a seamless shopping experience. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that you have the option to return or exchange items with ease. Below is our detailed return policy.

1. Return Eligibility

You may return eligible products within 30 days of receiving your order. In order for an item to qualify for return, it must meet the following conditions:

  • The product must be in new, unused condition.
  • All original tags, packaging, and accessories (such as dust bags or care instructions) must be intact and included with the return.
  • The item must not be damaged, altered, or worn (other than for trying it on).

2. Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Custom-made or personalized items.
  • Gift cards.
  • Items marked as “Final Sale.”
  • Any items that have been used, worn, or damaged beyond normal use.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@kikicosmeticnie.com within 30 days of receiving your order to request a return authorization. Please include your order number, a description of the product you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, our customer service team will provide you with return instructions, including a return authorization number (RAN). Please note that returns without prior authorization will not be accepted.

  3. Prepare the Item for Return: Carefully pack the item in its original packaging (if possible) and ensure that all tags, dust bags, and accessories are included. Write the return authorization number on the outside of the package.

  4. Return Shipping: You are responsible for the cost of return shipping unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure that your return is received.

4. Processing Your Return

Once we receive the returned item, our team will inspect it to ensure that it meets our return conditions. If the item is approved for return, a refund or exchange will be processed.

  • Refunds: If you are eligible for a refund, we will process it to your original payment method within 7-10 business days after receiving and inspecting the item. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

  • Exchanges: If you wish to exchange an item for a different size or style, we will process your exchange once we receive the original item. If there is a price difference, we will either charge or credit the difference to your payment method.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at info@kikicosmeticnie.com. Provide photos of the damage or defect along with your order number, and we will guide you through the return process. We will cover the return shipping cost for defective or damaged items and provide you with a full refund or replacement.

6. Refunds

Refunds will be issued in the same form of payment used to make the original purchase. If the return is approved, the refund will be processed within 7-10 business days of receiving and inspecting the returned item. Please note that shipping charges are non-refundable.

7. Late Returns

Returns received after the 30-day return window will not be accepted. If you need more time, please reach out to our customer service team, and we may be able to make an exception based on the specific situation.

8. Customer Support

If you have any questions about our return policy, or if you need assistance with returning an item, please contact our customer service team:

We are here to assist you and ensure that your shopping experience with Kikicosmeticnie is as smooth as possible.

9. Changes to the Return Policy

Kikicosmeticnie reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the effective date will be clearly stated.

Thank you for choosing Kikicosmeticnie. We appreciate your business and hope you love your luxury handbags. If you need to return an item, we are here to assist you with the process.

Kikicosmeticnie Contact Information: